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FREQUENTLY ASKED QUESTIONS

What is cleosviproom.com?
Is it legal to play Vegas style games on cleosviproom.com?
How do I participate and enter in the cleosviproom.com promotion?
Why do you need my personal information to register?
Why do I need to fill out and submit the certification/disclaimer agreement before being able to receive my prize?
I am not a U.S. Citizen. Can I qualify to win at cleosviproom.com?
Is my state allowed to participate?
I am not 18 years old. Can I participate in the promotion?
Can I enter the promotion without making a VS points purchase?
When does the promotion end and how will I know the date?
Do real people win at cleosviproom.com?
How do I win a prize? How much of my free chips do I need to wager in order to win a prize? Is there any minimum amount?
Do all games contribute the same percentage to playthrough?
Where can I review my cleosviproom.com game winnings?
Where can I request a cashout?
Which cashout methods do I have available?
How long can it take for me to receive my cashout?
Will it cost me anything to receive my cash prize?
Do I have to send a W9 form to receive my cashout?
When I attempt to make a purchase I receive an error message.
What is a cookie?
How do I delete my cookies?
How do I change my email address?
How do I remove my email address from your email list?
I have a question not answered here. How do I contact cleosviproom.com support team?

What is cleosviproom.com?

CLEOS VIP ROOM is a truly unique online retail PROMOTION conjunction with virtualspree.com and at the same time it presents an opportunity to play the best Vegas style games.

Is it legal to play Vegas style games on cleosviproom.com?

Cleosviproom.com strictly abides by US laws governing promotions. These laws may change from time to time or State by State and it is not offered in states where prohibited.

How do I participate and enter in the cleosviproom.com promotion?

NO PURCHASE IS NECESSARY. A variety of ways to participate are available. Click here to register your account. You will automatically receive your participants in the form of FREE CHIPS into your account.

Why do you need my personal information to register?

In order to comply with the rules of this promotion we need to ensure that the prize cashouts are made out to the correct person and that all players meet the minimum age restriction of 18 set out by this promotion. Your personal information is totally safe with CLEOS VIP ROOM, please refer to our privacy policy for more information.

Why do I need to fill out and submit the certification/disclaimer agreement before being able to receive my prize?

This document is required by the rules set in order to conclude the promotion prize give away

I am not a U.S. Citizen. Can I qualify to win at cleosviproom.com?

Only legal residents of the USA who are eighteen (18) years of age or older at the time of the promotion entry are eligible for our promotion.

Is my state allowed to participate?

The following states are able to register for our promotion: Arizona, Alaska, California, Colorado, Delaware, Georgia, Hawaii, Idaho, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Missouri, New Mexico, New Hampshire, New Jersey, New York, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, Texas, Utah, Virginia, West Virginia and Wyoming.

I am not 18 years old. Can I participate in the promotion?

No. Any individual must be 18 years of age or more at the time of registering with cleosviproom.com

Can I enter the promotion without making a VS points purchase?

Yes, new players are given free chips to participate.

When does the promotion end and how will I know the date?

This promotion will end when $10,000,000 in prizes is paid out. This may be subject to change without any special notice.

Do real people win at cleosviproom.com?

Definitely yes! Check out our Winners page to see how much has been won.

How do I win a prize? How much of my free chips do I need to wager in order to win a prize? Is there any minimum amount?

Your initial balance must be played a total of 30 times and your balance must be over $100 in order to qualify as a prize. You will be automatically notified when you have completed both of these requirements. Your prize will be then transferred into your Prize Balance.

Do all games contribute the same percentage to playthrough?

Slots and American Roulette contribute 100% to playthrough. Video Poker and Blackjack contribute 10%. Video Poker and Blackjack are only available in PC version.

Where can I review my cleosviproom.com game winnings?

On Instant Play: Login to your account and click on the Menu Icon ( ). You can review your game winnings history by clicking on “Prize Balance”.

On PC version: Login to your account and click on “Buy” at the bottom of the lobby page. This will open the Cashier. Next, click on “Manage” on the red “Prize balance” strip. You will see your prize history at the bottom.

Where can I request a cashout?

On Instant Play: Login to your account and click on the Menu Icon ( ). Click on “Cashouts”, and then on “Request Cashout”. This will open a new window in which you need to input your desired cashout amount and then choose your payment method of choice. Your cashout request amount will be deducted from your available Prize Balance.

On PC version: Login to your account and click on “Buy” at the bottom of the lobby page. This will open the Cashier. Next, click on “Manage” on the red “Prize balance” strip and enter the amount of your request in the application. Your cashout request amount will be deducted from your available Prize Balance.

Which cashout methods do I have available?

We currently support Checks, Wire Transfers, Paytoo and Upaycard as payment methods for cashouts.

How long can it take for me to receive my cashout?

Cashouts are processed within 5 to 12 business days after complete documentation was received. Paytoo and Upaycard funds are immediately deposited once processed. Checks and Wire Transfers can take 2-3 additional business days to be received by client.

Will it cost me anything to receive my cash prize?

No, we cover all shipping & handling costs so we will never ask you to send money to obtain your prize.

Do I have to send a W9 form to receive my cashout?

All U.S. Residents will be required to complete an IRS W-9 form if their total prize cash value equals US$600 or more.

When I attempt to make a purchase I receive an error message.

Errors are rare and uncommon, but once in a while they may occur. The error message you receive may be the result of an unexpected computer or browser error. If this happens please notify our Customer Support team immediately and they will help you resolve the issue and complete your purchase.

What is a cookie?

Cookies are small text files that websites place on your computer when you visit. Cookies are harmless files that allow us to store your preferences and personalize our web pages for you to ensure you have a delightful web experience. If a cookie becomes damaged or contains the wrong information, it may be necessary to delete the cookie.

How do I delete my cookies?

Click here for more information on how to clear cookies on most internet browsers: http://www.wikihow.com/Clear-Your-Browser's-Cookies.

How do I change my email address?

Please contact our 24 hours Live Chat and they will assist you with the process.

How do I remove my email address from your email list?

To remove your name from our email list, please open the email you received and click on the 'Unsubscribe' link. Follow the instructions to remove your email address from our mailing list. Please allow approximately 10 days for your request to be completed. PLEASE NOTE: when you remove yourself from our mailing list you will have to check responses for your classified ads, cash prizes and free games winnings notifications manually by logging into your account every time!

I have a question not answered here. How do I contact cleosviproom.com support team?

You can contact us by email, telephone or Live Chat – please click here to contact us.