Frequently Asked Questions

What is

» CLEOS VIP ROOM is a truly unique online retail PROMOTION conjunction with and at the same time it presents an opportunity to play the best Vegas style games.

Is it legal to play Vegas style games on

» strictly abides by US laws governing promotions. These laws may change from time to time or State by State and is not offered where prohibited.

How do I participate and enter in the promotion?

» NO PURCHASE IS NECESSARY.  A variety of ways participate are available. Follow easy steps by downloading and registering. You will automatically receive your participants in the form of FREE CHIPS into your account. Refer to HOW TO WIN page on this website for detailed instructions.

Why do you need my personal information to register?

» In order to comply with the rules of this promotion we need to ensure that the prize payouts are made out to the correct person and that all players meet the minimum age restriction of 18 set out by this promotion. Your personal information is totally safe with CLEOS VIP ROOM, please refer to our privacy policy for more information.

Why do I need to fill out and submit the certification/disclaimer agreement before being able to receive my prize?

» This document is required by the rules set in order to conclude the promotion prize give away.

I am not a U.S. Citizen. Can I qualify to win at

» Only legal residents of the USA who are eighteen (18) years of age or older at the time of the promotion entry are eligible for our promotion. Void in Guam, Puerto Rico, the U.S. Virgin Islands, Florida, New York and other U.S. territories and possessions where prohibited by law.

I am not 18 years old. Can I participate in the promotion?

» Any individual must be 18 years of age at the time of registering with

Can I enter the promotion without making a VS points purchase?

» Yes, all you need to do is email us at to obtain your free chips.

When does the promotion end and how will I know the date?

» This promotion will end when $10,000,000 in prizes is paid out. This may be subject to change without any special notice.

How are winners chosen in the Lucky Raffle draw?

» The winner is randomly selected on the scheduled end date of each Lucky Raffles. Please refer to the lobby for more information on specific dates and schedules of all drawings and prizes.

How are winners notified?

» We will notify all winners by email at the end of the Lucky Raffles drawing. That email will detail your lucky electronic ticket number and the amount won. This amount is automatically credited to your account. Winners need to “Claim their Prize”, the Administrator reviews all winnings to ensure compliance and then notifies the player by email on how to proceed to claim his/her prize.

Do real people win Lucky Raffles?

» Definitely yes! Check out our Winners page to see how much has been won and testimonials of our past winners!

Where can I review my game winnings?

» When you login to your FREE Vegas games software, click on the “cashier” button and you will see your total balance and your winnings there directly.

Can I withdraw both my game winnings and my Lucky Raffles winnings altogether?

» Your Lucky Raffle winnings are considered as part of your game, all winnings are cashable if you have complied with your game chips play-through requirement. Login in to your account or enter your Vegas games software “Cashier” section, choose the CLAIM PRIZE method and submit a withdrawal request directly!

Will it cost me anything to receive my cash prize?

» No, we cover all shipping & handling costs so we will never ask you to send money to obtain your prize. Important note: All U.S. Residents will be required to complete an IRS W-9 form if their total prize cash value equals US$600 or more.

When I attempt to make a purchase at I receive an error message.

» Errors are rare and uncommon, but once in awhile they may occur. The error message you receive may be the result of an unexpected computer or browser error. If this happens please notify our Customer Support team immediately and they will help you resolve the issue and complete your purchase.

What is a cookie?

» Cookies are small text files that websites place on your computer when you visit. Cookies are harmless files that allow us to store your preferences and personalize our web pages for you to ensure you have a delightful web experience. If a cookie becomes damaged or contains the wrong information, it may be necessary to delete the cookie. For information on how to delete your cookies, please view the "How do I delete my cookies?" FAQ.

How do I delete my cookies?

» To clear cookies in IE 6.x for Windows:
  • In the Tools menu, select Internet Options from the pull-down menu.

  • In the middle section, click the 'Delete Cookies' button. Press 'OK' to delete cookies.

  • Click the 'OK' button in the Internet Options window.

  • Quit and restart the browser for the changes to take effect.

» To clear cookies in IE 7.x for Windows:
  • In the Tools menu, select Delete Browsing History from the pull-down menu.

  • In the middle section, click the 'Delete Cookies' button. Press 'Yes' to delete cookies.

  • Click the 'Delete Files' button in the Internet Options window. Press 'Yes' to delete temporary internet files.

  • Click the 'Close' button in the Delete Browsing History window.

  • Click the 'OK' button in the Internet Options window.

  • Quit and restart the browser for the changes to take effect.

» To clear cookies in FireFox 2.x for Windows:
  • In the Tools menu, select Clear Private Data from the pull-down menu.

  • In the window that opens, select 'Cookies'.

  • Click 'Clear Private Data Now'.

  • Quit and restart the browser for the changes to take effect.

» To clear cookies in Safari 3:
  • Click the Safari menu and select Preferences.

  • Click the Security tab, and click Show Cookies.

  • Click 'Remove All' to clear ALL cookies, or select a specific cookie from the list and click 'Remove'.

  • Click 'Done'.

  • Quit and restart the browser for the changes to take effect.

» For browsers not listed or for additional help, please contact your Internet browser support.

How do I change my email address?

» Please contact our 24 hours Live Chat.

How do I remove my email address from your email list?

» To remove your name from our email list, please open the email you received and click on the 'Unsubscribe' link. Follow the instructions to remove your email address from our mailing list. Please allow approximately 10 days for your request to be completed. PLEASE NOTE: when you remove yourself from our mailing list you will have to check responses for your classified ads, cash prizes and free games winnings notifications manually by logging into your account every time!

I have a question not answered here. How do I contact support team?

» You can contact us by email, telephone or Live Chat – please click here to contact us.